THE BRIEF
This is my final project in General Assembly UXDI course. I‘ve been given the change to work with a real client Vollie.
Project overview
Develop an app (for IOS and Android)
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Vollie is growing well, but the communication between our charities and skilled volunteers needs to improve to ensure projects are delivered on time and to a really high standard.
Our Team: 4 UX Designer, Luis Saavedra, Stefanie Bayer, Justine Caldwell and myself.
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Timeline: 3weeks
RESEARCH
Interviews, Contextual inquiry, Provided documents and Google analytics
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2 Charities (that have previously used Vollie)
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2 Charities (that have not used Vollie)
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7 Volunteers (that have not used Vollie)
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1 Business that had considered using Vollie for CSR.
Please check ' Full Case Study' for research findings.
Problems defining and solving
Problem Statement
After conducting our research, we realised that most of the pain points our research uncovered were related to the website, we need to fix those problems first before we can move on to an app.
The website has a number of issues with readability and functionality. There are also issues around the application process and the dashboard.
Communication issues are caused by emails going to spam and the inability of volunteers to reach out to charities before they have been selected for a project.
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Solution Statement
We will make adjustments to the website to improve the readability and functionality. We will improve the application process and dashboard.
We will improve the communication between volunteers and charities.
Wireframe Sketches & Iterations​
At this stage we ideated various ideas. We took a pragmatic approach keeping time and money in mind. We wanted our solution to be realistic and feasible and something that you can implement right away. We took our best ideas and created paper prototypes. We focused on a website redesign. We primarily wanted to address the communication issues, the readability of the website and the functionality.
We also tweaked specific aspects of various pages. We tested with the paper prototypes and made various iterations based on user feedback. We used this feedback to create our interactive prototype which we will take you to now.
Volunteers wanted to be able to pick more than one skill and it was unclear that they could.
People we tested didn’t know why they had to enter their skills again after entering them during profile set up so we wanted to address that.
Volunteers had said they wanted to save their profile when they set it up so they can have time to think about the ‘about me’ section.
PROTOTYPE
If you're having trouble to play the video on mobile phone, please view the site through desktop, or check Full Case Study in Medium for Clickable Prototype.